My sisters and I (7 families) called to reserve ou...

My sisters and I (7 families) called to reserve our rooms for August 2019. We were told by reservations that we did not have to pay until we arrived at the hotel but had to secure the room with a credit card. We all provided the information only to find out that the cards were billed immediately. When called back to find out why this was happening no one could explain this only that we were missed informed by reservations. Also, we were told that since were had coverage with Nationwide insurance no payment was due because of a special contract they have with Nationwide. ALL LIES!!! When we told them to cancel the rooms we were informed that it would take 10 days to get our money refunded.
How does reservations have one policy and the hotel has another???!!!!
This is POOR BUSINESS PRACTICES and I will NEVER reserve another room here! The right hand surely has NO IDEA what the left one is doing. When the manager was contacted, GLENN somebody, his ONLY explanation was THERE IS NOTHING WE CAN DO ABOUT IT!! WOW!!!