I do not recommend using Marshalls. By personal ex...

I do not recommend using Marshalls. By personal experience, I have recently learned that they do not stand by the products they sell and install. In 2019, our 4 year old furnace blew a large amount of visible smoke in to our house, enough to call the fire department. At the time, Marshalls came out and ran all the tests and came to the conclusion that they don t know why this occurred and did nothing more. Now, smoke being blown into our house has happened again, multiple times in the span of the last 2 weeks and again Marshalls doesn t know why. As a customer, I think it is problematic for a 4 year old and now 6 year old furnace to be blowing smoke in to my house and since it was under warranty in 2019 that would have been a great time to get to the bottom of it. Now that it isn t under warranty, we ve learned that 2 years ago this issue wasn t resolved. I think that as a company that sold this product they should also find the smoke problematic and make sure they solve the issue, honoring the warranty, since it first occurred under it. Just because a company doesn t know WHY their product is defective, doesn t make them not responsible for selling and installing a defective product.

In reply, we spoke to you on the phone yesterday, and unless you guys have changed your point of view, I m not going to take the time to speak with you again.