Johnny Yu

Review of Grand Hyatt New York

Went to have dessert and coffee with some friends ...

Went to have dessert and coffee with some friends staying there for the weekend. It was 10pm on Saturday and we couldn't find anyone to seat us. We encountered a couple of the staff telling us we couldn't sit at a couple of tables but no one willing to tell us where we could sit. Super unorganized, and terrible service. Eventually we started with 3 coffees and were going to order dessert but when the waiter finally came back he just tossed a check on the table and walked away. NEVER AGAIN WILL I COME HERE