Tied up in a battle about billing. My insurance c...

Tied up in a battle about billing. My insurance company has repeatedly requested medical records and FRH has not sent them. Quick to bill, even though FRH committed the coding error. Can't speak with someone in billing because your call gets transferred to a billing agency. Would be happy to pay, and FRH would probably get more money from the insurance if this was billed correctly. It's a shame administration is not customer friendly. The ER doc that took care of us was great.