J WW

Review of Perillo BMW

I have experienced poor service, and over multiple...

I have experienced poor service, and over multiple service visits. First they cannot figure out that the car is leased from Enterprise, and bill them directly. Enterprise even gave up dealing with them. So I pay and get reimbursed. latest is trying to get new tires. we called ahead with tire info and made reservation. Went in - no tires in stock - didn't hold the tires - they said I should have requested a hold on the tires!! then would not expedite replacement, so had to reschedule.