WORST EXPERIENCE EVER !!!! STAY AWAY FROM THIS COM...

WORST EXPERIENCE EVER !!!! STAY AWAY FROM THIS COMPANY THEY TAKE YOUR MONEY AND KEEP TELLING YOU THEY WILL COME FOR SERVICE OR REPAIR AND THEY NEVER DO. I have a contract number with them, which is a fee you pay and every time you need a service or repair they come to your house and repair whatever needs to be repaired. First time I need a service, I called this morning ( friday) and they told me they can only come monday. But my A/C hasnt been working for 2 days now and its a MUST in florida especially in Miami. I went ahead and paid an extra 105 dollars to have the express service and my service was scheduled on the same day ( friday), time frame was between 2-4. I waited home until 4 for the technician but nobody showed up. I called again at 4pm, they told me the time frame now is between 4 to 6pm. I stayed home waiting to open the door for the technician but again nobody showed up or called. I had to call again at 6 pm, the lady on the phone said the technician will be at my house at 7 the latest. No updates again and after waiting till 9:30pm in my house ( 6 hours and half of wait), the technician finally calls me and said he is on his way and will be there asap. Once he gets in front of my building, he calls me and says he didnt find any parking. I proposed to pay for the valet service but he said it was full. I told him to wait a little bit, someone will eventually leave and he will find a spot. He agreed and said he will let me know. I wait 15 mins ( its 10pm now) and try to call him multiple times only to find out that he turned off his phone. At this point I am just speechless and cant believe a company can be that unprofessional. I had to call customer service to explain the situation and get a refund but the lady on the phone said that at this time she only takes call for emergency services and cant do anything for me. She said customer service department is closed and I can only call tomorrow. I took time to write this review to make sure nobody makes the same mistake as I did. STAY AWAY FROM SERVICE OF AMERICA, THEY WILL TAKE YOUR MONEY AND WONT REPAIR ANYTHING !!!!