Jessica Maxey

Review of Tidewater Psychotherapy Servic...

Customer Service is insanely horrible. The front d...

Customer Service is insanely horrible. The front desk staff are extremely rude, provide incorrect information and do not relay messages. I have currently been on hold for 20 minutes trying to get in contact with the billing department. I have been waiting on a refund for over a month now. I have been hung up on numerous times and have never received a phone call back when I left a message. They billed the wrong insurance for me and I had to pay as self pay because they messed up on their end. After calling to get the insurance situated on multiple occasions I had to finally drive over to the office and wait for someone to speak to me. I was advised I would get a call in regard to my account once it was billed to the proper insurance, However I have yet to have a call back. The organization of this office is unacceptable for a physicians office. My doctor for my medications is amazing but the therapist I was assigned was extremely unprofessional and spoke as if they were talking to a 5 year old. Do not recommend this office!