Something is definitely broken with this company. ...

Something is definitely broken with this company. We used them several times in the past and were satisfied. This time around, we initially put the delays down to the pandemic and were patient. We signed loan docs and thought the process was just about complete, then silence.
Then came the news that the processor had been fired and they needed duplicate docs. We sent the docs, a few days go by with no response, then they need more docs. Then they say the upload didn t work, then they need more details on docs that had been submitted.
Beginning to end, we ve been working on this refi for 5 months. We have excellent credit scores, low debt to income ratios and only want a refi for about 1/3 of our home s value.
There is something fishy going on with this company and the constant request for more docs seems like a stall tactic. We re not going to pursue it any further.
Save yourself the frustration and stay away.