Laura Hughes

Review of Bond Factory

Best customer service we have ever experienced. W...

Best customer service we have ever experienced. We purchased a beautiful fire table about 2 years ago from this company through BJ's Wholesale club. The table was beautiful and we spent many nights around it and received lots of compliments on how great it looked. Unfortunately it only lasted 2 summers. The table just collapsed as we were getting ready to set up our yard for the summer. We were lucky that the fire was not on or that would have set our patio on fire. We had saved the receipt and paperwork so we had the manufacturer's name. When we looked them up online and saw all the great customer service reviews we decided to contact them to see if there was anything they could do. They asked us to send them pictures of the table and receipt. They contacted us after about 2 weeks and said they would send a replacement table. We received the table, set it up and hope to have many years of enjoyment from this one. We would give them more than 5 stars if we could due to their customer service and prompt handling of our situation.