Liz Harrell Review of Parc 55 Hotel
If I could give zero stars I would I ve never had ...
If I could give zero stars I would I ve never had a terrible expierence at a hotel ever or being a Hilton honors memeber I want everyone to know about this I never do reviews but I ve never been more upset. First things first I call to see if I can get an early check in they said my suite was booked the night before but come in and do a pre check in which I was fine with so I go in and do a pre check in they send a text saying they will text when the room is ready I figure it would be ready around 3 (normal check in time) it s then 6 pm still no text I call it s been ready for awhile yet nobody informed me. Next I get to the hotel have two cars paying for valet parking I go in to get the room number while everyone in the cars wait at valet for me the guy at valet then harassed the girls I m with asking who s paying and what my name is and am I really going to check in. I come back with my room number he then is harassing me saying you know you have to pay for two cars right you know how much the price is you know the price of two cars is $$$ dollars I keep replying yes but am still getting harassed. I am a young girl so knew why I was being harassed and it was very upsetting. We then go to bell desk to have our bags brought up we got up to our room and then 20 min pass by I have to call the guy asks where my bags are and to describe what my bags are like they lost them waiting another 20 minutes finally got our bags. So then I get ready and go to the gift shop to get a quick soda they girl rings it up never acknowledged I was there has be look at the price I pay and she never once looked up from her phone or spoke to me once. So the next day we go down to get breakfast which I paid for in advance I needed breakfast tickets go to the front desk they have no record of me paying ask for my confirmation receipt which I had deleted in my email because I thought everything was fine I ask them to look into it further said nothing could be done didn t get the breakfast. So we come back up get ready it s only 9 am and had the cleaning ladies come in the room twice on us when we hadn t checked out or anything. So then it s time to check out we called ahead for valet we had trouble getting our bags down so we took awhile maybe 25 min then went down they still hadn t brought our cars I ask the man who harassed me upon arrival he was so rude and said we got the call no other response and we had to wait even longer. It was by far the worst expierence I ve ever had. On top of that the room still had trash in some areas and even waiting until 6 pm to check in the room didn t have the extra bed I requested or extra towels. Very sad about our stay.
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