I recently had to contact customer service through...

I recently had to contact customer service through the company's website due to a billing issue. I found the website easy to navigate and the customer service chat feature was very helpful. However, I was disappointed by the lack of flexibility in payment options, which made it difficult to resolve my issue. The website was informative, but I would have appreciated more detailed explanations of the various billing components. Overall, the experience was average. It would be great to see more flexibility in payment options and a more detailed billing breakdown on the website. The customer service chat assistance was great, but there's room for improvement in other areas. ⚡