Whoever is giving this hotel high ratings needs to...

Whoever is giving this hotel high ratings needs to have a reality check. For $300/night you might be impressed walking into the lobby but that's about where the glamour ends. For context, I'm in hotels 100+ nights each year, 2/3 of that for work and the other part personal. I've been a Marriott top tier elite for 9 years now so I consider myself to be realistic about what value one should expect for their money.

The first thing I noticed in the room is that the A/C didn't work. It wasn't super hot but it was 74 degrees F (23C) and somewhat humid, smelled a bit like mildew. Next, the lounger chair was threadbare with chunks of fabric worn completely through. The bathtowels were rags, falling apart in torn strips at the edges. The icing on the cake was when I went to put a sandwich in the mini bar fridge and the door fell off - I mean, it wasn't even attached, it just fell flat off the unit and landed on the floor. I've attached photos.

I called the front desk and they seemed not only apathetic but when I asked for a fridge to be brought to my room I was told it's a $50 fee (per night). First, good luck to any of you that have medication which needs to be refrigerated, I sure hope you budgeted for that expense! Second, for Sheraton to provision shabby, worn out, dilapidated rooms with materials well beyond their useful life on top of charging nuisance fees is deplorable.

I'd certainly never recommend anyone stay here, I know I certainly never will.

PS - I was traveling with work colleagues; one of them checked in at 4P (standard check-in time) but her room wasn't ready until 9PM. My other colleague was asked what company he works for and when he told the front desk associate the reply was "really? why would you guys ever choose to stay here? You must have really low standards." So, at least the employees seem well aware of what a dump this place is.