0/5 stars if I could. Sent my S7 away for repair a...

0/5 stars if I could. Sent my S7 away for repair after it got wet and wouldn't power on. They had it for a week and at no point did I receive any communication from them about the status of my repair, or whether they would even be able to do anything. They sent my phone back to the retailer. When I went to pick it up, they had not fixed my phone because the warranty was void (fine, my problem), but they hadn't even contacted me to offer a repair at my own cost. Even worse, they have actually damaged my phone even further - the back is now cracked and lifted off on one side. The "repair" report doesn't make sense, so I don't even know if it would be salvageable with another repairer, or if I'll at least be able to get my photos off it.

*UPDATE*
I sent a complaint to the company, which was forwarded to a manager. Absolutely no hint of an apology in their response whatsoever. Do not use this company if you can avoid it. Even if you are covered by warranty, pay someone else to do your repair.