Jozy Tanguay

Review of Alyeska Resort & The Hotel Aly...

Staff very friendly, great hotel, great location a...

Staff very friendly, great hotel, great location and awesome trails. Very relaxed stay. Very recommended even after being checked in to two dirty rooms.
Although my problem started when I got home. I was checking my visa statement and I saw that the hotel charged me the day after we checked out. I called, after being transferred three times, it was an answering machine, which the person never called back. I called again and the woman would take care of it right away. Which was awesome. Now Today I check my visa statement to see that they reimbursed me but CHARGED ME AGAIN then reimbursed me again. Which you all know that you lose on currency rate when you get reimbursed. I called to see why they did that, and after being transferred three times again, and yet to an answering machine. Very frustrating. CHECK YOUR BANK ACCOUNTS!!!