Stephen ParrishReview ofInstalls Inc
I have been dealing with this company for almost a...
I have been dealing with this company for almost a month. Initially they where supposed to call the day before and say when they would be out, they didn't. I was given a time from 8am to 5pm for a dishwasher install. They showed up at 8pm. After the install we found out the dishwasher was dud, electrical issue that causes it to not turn on. No big deal i contact sears get a replacement ordered and set up an install for the next Saturday. No call no contact, they didn't show up. We call again to get a new appointment. We are told they can set us up for Monday. Sunday we get a call saying we have to reschedule for Wednesday as they can't get a hold of there installer. We take the reschedule. Tuesday We tried calling multiple times to verify that we were getting our new dishwasher installed on Wednesday. Once again they can not contact the installer and we are recommended to reschedule for next Wednesday, another week out! Finally i contact sears and they get in contact with the installer and i am given a window for between 8 am and 1pm it is about to be 2pm here and still no signs or contact from these people. I am currently on hold still trying to contact the installer. This company's organization and scheduling is absolutely terrible. I would recommend they find some way to improve on that and replace the installers that can not be trouble to answer the phone calls or call ahead to let a customer know they are arriving or running late.

Comments: