cdzbiking zhang

Review of Gregg's Greenlake Cycle

Sent in my bike to check on noise that appeared to...

Sent in my bike to check on noise that appeared to be related to peddling. Picked it up and rode a century with the noise persisted. Sent in again and was told the chain needed to be replaced but the cassette was ok. Then was told over the phone that they could not find out the source of the noise after replacing the chain and bottom bracket. Needed the bike and took it back. They didn't charge for the labor. But the bike was in a worse condition: chain skipped and wouldn't go to the highest gear on the back even the shift is electronic. Didn't dare to send it back again and had to choose a different shop. The staff was always friendly and willing to help. But I was very disappointed that less than two weeks before STP my bike was not in a good condition.