Joey Little

Review of Blue Chip Casino

Not sure how this casino is listed as a 3 star loc...

Not sure how this casino is listed as a 3 star location, it is absolutely a low 2 star place. I'm here at the casino hotel for 3 more days for work and I'll update this review if things get worse or if things improve. My money is on "getting worse." The hotel casino is dated but I don't mind that, it costs a lot to refurbish. My big challenge with the Blue Chip Casino is the level of how dirty it is and how horrible management is in many departments. I'm assuming that zero executives in Blue Chip Hotel & Casino decision making have never heard the term "Customer Experience Management."

Lets start with the negatives:
-Hotel: My room is absolutely disgusting (check out the pictures attached to this review.) Looks like its had a basic surface cleaning only for approximately 50 years. Who ever manages housekeeping needs replaced immediately. This dirtiness of my room is just ridiculous. My room is a dingy, gross, and filthy mess. Thank god I do not have a blacklight because the results of what that thing would find could make me want to just sleep in my car.

- Zero wifi: No wifi in the Spa Tower. When asking guest services about the issue I was pushed off and told they would fix it. When I asked to be updated with the status of fixing the internet I was told sure but it would probably take days to fix. This is a BS answer, it doesn't take days.

-Customer Service: Out of the 20/25 employees I came in contact with only 2 were pleasant people, my server at the sports bar & the woman who signed me up for a rewards card. Every other employee I encountered seemed as though they would rather be ANYWHERE else in the world other than at work at the Blue Chip Casino. I would put a large amount of money down on a bet that this place has has ZERO customer service training for, at least 50 years.

- Smells: 75% of the Blue Chip Casino smells like dirty feet. Maybe its the smoke smell mixed with the fact the place hasn't been cleaned in a half century.

Ok, now the Pros:
-Reward program is decent. I've received some food comps and slot play so far.
-Food is decent too but nothing to write home about. I've had food at the Sports bar (the wings were good) and the deli (Prime Rib sandwich).
-Parking is free so they've got that going for them.
Gaming is cool. Nothing that makes them stand out but the gaming floor is easy to maneuver and it hasn't been very busy so playing games I have wanted to play hasn't been a challenge.