My desktop locked me out & bills were coming due, ...

My desktop locked me out & bills were coming due, emails piling up--scary! So called, talked with Tim; he said "bring it in." When I got there, he bypassed the passwords block and voila! In 15 minutes I was out of there with an accessible computer at no charge! Tim was courteous, knowledgeable, and gave honest feedback instead of a sales pitch. Great job!