scott rice

Review of Cowles Ford, Inc

Bought a used car, was looking for something very ...

Bought a used car, was looking for something very specific. Car listed in inventory but wasn't available for viewing for nearly a week. Minor service was needed and provided, they did a good job with the service. The car also needed detailed and they did a very poor job of it even made a large scratch in the door. The salesman saw the poor job on the interior and promised if I returned the car they would have it professionally detailed. I left the car for a week and when I picked it up none of the specific items that needed cleaned were done, it appeared all that was accomplished was they ran it back through their own cleaning process, which left it as clean as a car wash. Very disappointed with results. Won't buy there again.