Nick Scarantino

Review of Ramada Plaza Hotel Grand Rapid...

Currently staying at this hotel. The doors do not ...

Currently staying at this hotel. The doors do not close automatically behind you. So I've seen multiple doors left ajar walking down the hallway. This is incredibly unsafe. When addressed with management they said it's intentional. I convinced them to fix mine, after they got argumentative about it. There is mold on my shower curtain. Pieces of the wall have been lying on the floor for 24 hours. And they didn't bother to take out the old thermostats when renovating. The Marriott app offers many services for this hotel (like mobile key ) that the hotel does not have and simply gets defensive saying "it's not our fault we don't have what we advertise" when you bring it up. The whole places feels poorly renovated, maintained, and the customer service is non-existent. To add to the issues housekeeping stole cash from my room and management is indifferent and unwilling to help me recover my money.

Response to owner: I did not ask for Marriott points. Had you asked how you could make my stay better I would have told you. But management was uninterested in actually helping. Beyond that, Marriott points can not replace the $30 in cash that was stolen from me. That is still owed to me.