I would say this is the worst experience in Singap...

I would say this is the worst experience in Singapore. Firstly, my family with elder member were visiting SEA Aquarium on 25th September around 4pm. We drove in to RWS, and there's no wheelchair counter nearby and the nearest is inside aquarium so I personally walk to Aquarium customer counter which is inside the aquarium to rent a wheelchair. The staff stationed at that time (Ms. E) told me the wheelchair can only be used inside aquarium, even though I had told her my situation that my elder family member is currently sitting at the car park and has to walk all the way from car park to the aquarium. Do note the car park is located one level below the aquarium and it's quite a walking distance away for an elderly. No empathy or service excellence was practiced at all. OK fine, this is not all. When I returned the wheelchair around 6:30pm, I forgot to bring the receipt back to collect my deposit as the receipt is with my family member whom had already exit the aquarium first because the wheelchair couldn't be brought out of aquarium premises. The staff (Mr M together with Ms E) just told me rudely we cannot give you back your deposit if you didn't give us back the paper. No smile and rude, I don't think I deserve this kind of treatment as a customer. Those with elderly, please decide wisely when you want to visit aquarium, they don't treat customer nicely.