DISASTER! --. Show up for the Spa girl try with th...

DISASTER! --. Show up for the Spa girl try with the family. We have known all week that the weather was going to be cool and wet. We finally finish the activities and decide that it would be good to go in the hot tub since it's still under 60 degrees. The Hot tub is at 72! They tell us it is fixed and getting warmer. We tough it out and after almost an hour it's still at 72! Server comes by and we ask ( the group of 12 adults) if we can get some hot chocolate for the inconvenience after all we paid to stay here. He comes back and says there are 6 hot chocolate packets in the entire place. We asked to see the manager and she never shows up. 5 other servers come by to see if we are still there, but do not come to us. The server that "went to get the manager" never came back. We are still here staying one more night wondering if anything will change. Expensive resort that we will not be able to enjoy and management doesn't seem to care!