Tracy Racine

Review of All-Star Music

The reservation department was horrible. I spoke t...

The reservation department was horrible. I spoke to 5 different people before I arrived to make sure my room would be near the others in my group. I was assured we would be together. They ended up in a separate building. The next day we were told we had to change rooms. Resort staff assured us our luggage would be moved to the new room. When we got back to the room 12 hours later, no luggage. It took another 2 hours before we got our luggage and we had to go get it ourselves. Someone from the front desk called in the middle of the night to make sure we had it. We will never, ever stay here again.