I had an issue with our POS terminal. Called many...

I had an issue with our POS terminal. Called many times and after 4hrs on hold got disconnected and nowhere. To cancel the account I called back a few days later and within 15 minutes ended up talking to Josh. He was exceptionally polite and professional and explained perhaps why the long delay in answering and taught a trick how to circumvent the system. I went from cancelling my account to upgrading my POS terminal (no charge) and am now possibly having my rates reduces by another polite and professional representative, Peter. If only they could facilitate a better telephone and on-line system for customer support/service, then maybe I'd give them 5 stars.