I state that I have been a customer for several ye...

I state that I have been a customer for several years without ever having a problem, efficient, fast, trained staff and competitive prices, but for some time now the service has declined dramatically (I don't think it's just a Covid-19 effect).
I have been trying to add additional guarantees for 3 days to a policy stipulated on 24/8 without anything done (it took 2 days to issue it in turn), apart from the nerve-wracking waits and the continuous interruptions of the lines, (they don't call you back! ! have my number) you have to call back, wait and re-explain everything to the new interlocutor with the hope that he will not give you different answers from those who preceded him.
The time has come to go to a competitor.