WARNING! I usually don t post negative comments o...

WARNING! I usually don t post negative comments on places, but this is a must. I had an unbelievable experience with their service man Bob. We had a a Whirlpool washer which was having an issue with door lock\draining. I took it upon myself before I called them to take back off and make sure drain catch was clear and drained. I thought it potentially could have been clogged. It wasn t so, I left door and water drain catch off. I called the next day and schedule appointment. Earliest they had was five days later, so I took it. So Bob shows up and I met him at sidewalk and explained problem and told him what I had done the week before. He said let s go see what s going on. He helped me put washer off my three inch pedestal in basement and out of the blue says I m out of here I have three more call I have to do. He started walking up my stairs from basement and I said are you serious? He is like yep it s our policy we don t touch anything if customer touched it. I said I told you and lady on phone what I did prior. I called office immediately and told them the unprofessional experience and what happened. Well long story short I wanted someone to help me put it back up on pedestal and I said don t send Bob. Who shows up! Busy Bob! I said please leave I asked for someone else. So called back and talked to Craig and he said I don t have anybody. I said you better figure it out so he finally sent a friendly guy from Bellevue that helped. And said I would have fixed it without that issue. I wouldn t waste my time or money with people with bad customer service. So I called All appliance in Omaha and they came out put what I took off and back door on and fixed problem in 20 minutes. Choose wisely. Jeff