REDICULOUS PRICE FOR WHAT YOU GET.

REDICULOUS PRICE FOR WHAT YOU GET.

The promotions are misleading. The only reason I booked so far in advance was because they were running a promotion for a $600 credit, which I thought was to use on location for excursions or spa. I was then told (after DAYS of trying to communicate with these people in the concierge office) that it "had already been applied to our balance we owed." Which didn't make sense to me, because when I had done the math upon booking the price was the same, not less. So we didn't get to do any excursions/additional activities that we were looking forward to, since they were also overpriced.

Our arrival to the MBJ airport was a total nightmare. They were in the middle of doing some kind of remodeling to the "Sandals arrival area" so it was a mess. We didn't know where to go, as there was NO ONE to direct us. We spotted some people wearing sandals shirts but we could barely understand what they were saying and it was clear they didn't know what they were doing. Then they told us to go wait in the wrong area and were TOTALLY disorganized. We were supposed to have a private BMW ride to the resort, but they tried putting us on a bus, which is not what we paid for. So we waited (right in front of parked BMW's) for over an hour just for them to get it figured out.

We booked a "club level" room for our honeymoon. The smell of mold was overpowering and the fan needed some DW40. Also, these cheapskates won't let you turn down the A/C below 68 on the room control panel. The room was always hot and muggy. It probably never even got below 74 in that room. I'm pretty sure the A/C was broken. The room is 502 in case anyone is wondering. The squeaky fan was no help either. The bed was uncomfortable and rock hard. You would think paying $600 per day to stay there, you'd get a decent bed. I was expecting memory foam at least. I can't imagine what the lower level rooms are like.

The food was very average, even at the "5 star" restaurants. I honestly could've eaten better food at home, locally. It was all very bland as well. Portion sizes are insanely small. So plan on leaving hungry. The room service took forever, so you might as well not even use it. If we ever ordered any food from room service, it was already cold or soggy by the time it got there. I think we waited over an hour one night for our dinner via room service, since all the restaurants stay booked (they don't tell you about that either). If you plan on eating at Butch's you need to make reservations as soon as you get there or else you'll never get to eat there otherwise. It's pretty absurd that they won't let you reserve before you get there.

We took a trip to the nearby Royal Caribbean resort to eat at the French restaurant, which was a waste of time. The food was awful and completely bland. Don't even waste your time going to that resort because it is so cramped, not updated, and tiny. Not much to do or see at all. Plus, all the construction going on is disturbing.

The beaches are rocky and hard, and there's this awful smelling seaweed that washes up on shore every day, which is also unpleasant to look at. The water was only clear for a day or two during our week stay. It poured rain for HOURS at night several times, not just a "few minutes in the afternoon" like they tell people.

Another terrible thing is that I could never understand the staff. It was really hard to communicate with them for anything. Concierge service was a joke; I don't even know why they advertise it. They also have local "vendors" that come out every once and a while at night and try to harass you to buy ridiculously priced items (that you can get in the sandals gift shop for WAY cheaper). They literally made me feel uncomfortable and unsafe. They probably would have robbed me if they weren't on sandals property.

Overall, your value for money is pretty much wasted. Don't book unless you want to throw away your money. Probably won't ever stay at a Sandals resort again.