Hopeless customer service. Have needed to contact ...

Hopeless customer service. Have needed to contact council for a number of reasons over the past 10 years with varying degrees of helpfulness. On the positive the customer service attendants speak English fluently. Last week I phoned customer service twice...was promised a call back but never got one. Called back a week later and spoke to planning department 3 hours later. The Planner clarified height restrictions of property in question but could not explain why council had supported a building that exceeds height limit set out in the Carnegie Structure Plan. She simply said that a report had been completed by a 3rd party and the recommendation was made. It is this department's decision yet they just handball all responsibility. Residents pay wages of these planners and ultimately live with these decisions.
It was never the resident's choice to find themselves living in an Urban Growth Zone...the council could at least find the time and decency to explain their planning decisions. Total lack of confidence in Glen Eira Council