MC Hardy

Review of Memorial Hermann Medical Group

Update: They still have the money I overpaid accor...

Update: They still have the money I overpaid according to their records and still refuse to pay back to me.

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I went to this facility about 2 years ago in around April as an out of town visitor. We were in a nasty car accident. When all was done we were there for about 12-13 hours or so.

For the billing phase, they charged $8000 for an MRI, but my health insurance reduced it to $2000 because they were fortunately in my health insurance network. My Auto Insurance paid out $2500. I paid the doctors what ever left over (excess of about $700). But overall, I over paid by a few hundred dollars. So they owe me from $200 to $500. But they refuse to pay back to me what I overpaid. They acknowledge that I over paid, but refuse to refund back to me. They keep gas lighting and stonewalling the issue. We keep going in circular conversations.

Fast forward to today. I need an MRI for one of my other kids' knee. Of course I'm thinking I'm paying anywhere from $2000 to $8000. To my surprise, I am looking at potentially paying $500. And the medical staff person says it could be lower than $500. When I told her that this hospital in Houston was looking to get $8000, she was SHOCKED.

Bottom line with these types of emergency room facilities; they are the reason our healthcare cost and health insurance cost is so high. They take advantage of the fact that you need a medical emergency. And they really take advantage of you when you're in an auto accident as was the case with me and my son. I am so worried about my son that I did not care about my own care at the time; because I knew it would be expensive even with medical insurance. So I just focused on his care and delayed my own.

I do not have the answer to fighting this, but this is a start. We start by reporting our experiences to each other through these forums (google, yelp, BBC, etc.), reporting these people to your congressmen, and filing reports to our district attorneys.