Robie Lin

Review of TMPI

I have a same experience like "Helen Bartel". Glob...

I have a same experience like "Helen Bartel". Globe are so unprofesional, they keep trying to make you pay more and more.

My concern are actually very simple, i just want to terminate my Globe SuperPlan and unlock my phone before the contract end. I did call them and they advise me to pay a certain amount for the termination fee and unlocking the phone.

I went to Globe service centre MOA to pay the amount that been given by the Globe CS hotline. And then one of the assistant name "Mark" tell me need to wait for 1 week working day to process, so i wait until next week but then what happen ? No one claiming that i need to wait for 1 week, and then the manager in charge are the one who help me to follow up through email, she tell me to wait for another 5 days working days.

I was pissed off that time, but i have no choice, i just want to end my nightmare, so i waited for another 5 days, and what happen ? The Globe Service Centre at MOA are closed for renovation, i look for their temporary stand nearby and asking for my update status. What happen ? The manager in charge on break, so i can't follow up my concern. Then i pissed off and asking one of them to help me process my concern by calling the hotline again, and upon checking no one helping me send the email or follow up my concern. I've waste my 3 weeks wait for nothing, and the bill comes. I pay another month for nothing.

So what i do is to call their hotline everyday and until they unlocking my phone. Finally at the fourth week they able to unlock my phone.

While i thought my nightmare is over, another bill come again at the end of the month. So i start struggling and fight for my right again, they deduct my payment from the last month so i need to pay another few thousand peso for the termination fee. And like usual, i need to wait another week for the processing time. Up until now.. My Termination request are still being process.

To join the contract with Globe are the most regret things in my life. Hope God can help me through this.