SOP's. Site Managers. CoWorkers = IST Management S...

SOP's. Site Managers. CoWorkers = IST Management Services, Inc.

If you're a new hire or potentially looking to work here, ask them in your interview what an SOP is and how it is used in the daily operations. Then ask "Why the company operates differently from its competitor. Thank me later. The SOP's are procedures and company protocols made up by anyone and everyone in the company - LITERALLY. Which I find to be the oddest way for a company to operate. I mean, how often do you hear of a company making up its procedures as they go along. I mean way to put 'winging it' into perspective. My worst experience so far while working with this company is how out-of-line your coworkers can be to each other. My coworkers explicitly showed me and each other disrespect upfront but when it came to "client face to face service" they were professional and respectful. When I brought this concern to IST Management's HR department, they launched an investigation and then concluded that I was just being 'sensitive' to the behavior and I should make a decision whether to stay or leave now because no one ever complained about that specific employee before! That pretty much implied that my concern was invalid and dismissed without consideration of my coworker's words and actions. I wouldn't recommend anyone to work here! P.S. I started off as a regional star and then prompted to a receptionist - with a one dollar raise.