Francisco Portales (and his assistant Jose M.) was...

Francisco Portales (and his assistant Jose M.) was absolutely top-notch. I was concerned about how they were going to get the old system out of the attic and get the new one up there, without causing any damage. However, he took the time to explain everything to me. They worked so hard (all day long), and did a great, thorough job. When finished, he asked me to come up in the attic to look at the new HVAC system. Then he explained everything they did. And although I know he had to be tired, he seemed more excited as he talked with me. He obviously took pride in his work.