Alim N

Review of Ritz-Carlton Toronto

Today, I had the absolute pleasure of meeting Cour...

Today, I had the absolute pleasure of meeting Courtney who was an amazing guy and bartender at DEQ. Even though I ordered a coca cola, he was so pleasurable to deal with. As a customer that has a disability, he went out of my way to talk to me like a human being plus he also gave me tips on social skills which I asked him for advice since I struggle with reading social and people cues sometimes. He even said I was awesome and that I am unique which really made my day. I want to tell everyone that if you need a good place to wind down and chat, this is the place to go even if you just order a coca cola. Also, one of the ladies walked me down to show me where I could get to the PATH to stay away from the snow as well. Furthermore, the manager even took the time to tell me how to stay dry from the snow and she even had a conversation with me. It was a complete honour to be at The Ritz Carlton where they treat you like family! Hope everyone has a sparkling day. :)

Awesome customer service!

Nana and all the other staff are amazing and I was treated like family.