The room this year was better then last year. We a...

The room this year was better then last year. We attended the New Year eve event again for the third time and it will be the last time we come. The food again was cold and very poor to say the least. The room was cold and even the staff said it was freezing. It took forever to get each course and with each plate came more disappointment. Everyone at our table complained about the food and they pushed the band back to play because the food took a long time to reach the tables. The bar tenders were really not great and each drink I received was strong and not mixed correctly. Some of the bartenders were looking on paper to see how to make drinks. Tina was the only bartender that seem to know something about drinks. I also have to say that the snacks before dinner was scaled back a lot then last year. Overall the price we paid was not worth it at all including the room. At one point a lady was complaining to the manager about the food and she said it was the first she heard of it, which I can not believe at all. I will miss seeing the band next time, but there are other places that have 5 star food, drinks and service that will make the effort to change if there are problems. We were promised better food, room and more, yet again you failed to deliver.