Melissa Ziselman

Review of Southtree

I placed an order on July 1. Today is September 22...

I placed an order on July 1. Today is September 22. The only reason I am giving them 2 stars is because the customer service department was very apologetic and did try to assist in getting my order right; it unfortunately never happened. This is the final email I sent to Southtree, regarding my order:

Hi Jessica,

This email is to confirm that I don t want a return for my current issue. Incidentally, I do hope that someone in customer service shares my poor experience with management. I think that when you are dealing with something as precious as someones memories and family history, more care should be taken with the product than even a regular purchase. And in my case, it definitely was not. I shouldn t have had to send my order back 3 times to still not get it right almost three months later. I shouldn t have received a dvd with footage that wasn t my family. It should be explained in the initial order process that if you are ordering dvd s and digital copies, that you should receive 2 sets of discs. And it should be unacceptable that an order goes out with missing discs, or no discs at all. Imagine a customer opening a box they have returned three times already and still not having all of the discs they ordered. Unacceptable.

If I had known that this experience would be so poor, I would NEVER have sent any of my videos to Southtree. I would NEVER had bought the groupon in the first place. And the fact that I have well over 2500 photos that I also want to capture digitally, I will be very careful who I send them to. I want to say that I thought the customer service department was very helpful, nice and truly apologetic the mishandling of my order so many times. The problem is definitely in your production department. They are not reading notes I took the time to write, and they are not checking the order in the box before they ship it out. I m sure, I m not the first or last person that you will hear complain about this, but hopefully you will take some of my words to heart and perhaps relook at the way things are being done around there and try to improve the quality control so that another customer doesn t have to go through what I have been through.

Sincerely,

Melissa Ziselman

That pretty much sums it up.