Incredibly ignorant, complaints are not taken seri...

Incredibly ignorant, complaints are not taken seriously. Own mistakes are not admitted. The customer with a complaint is almost ignored. A star is actually too much. We have one week before our trip received an email that various lt. Travel description promised properties are unfortunately not available. A major construction site with construction site noise has been highlighted from 7 am until 8 pm at night. That was not the case. At the resort no offers for alternative accommodations. Unfortunately, they speculate that no one for an amount of 100 his lawyer turns on, a joke. Absolutely not recommended. Tui Wolters never travel again!
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Addendum: One star, I would like to know the provider but also still. Suggested here the reader with his answer to take care of it, but for weeks I have heard nothing more. I honestly did not expect the history. I can only advise everyone here to look at a few reviews and then make their own picture of the provider.