Corey Smith

Review of Real Green Marketing

I think Realgreen is missing the point some other ...

I think Realgreen is missing the point some other reviewers are trying to make and I'm surprised that some of the Realgreen responses seem argumentative. The issues we are all having with SA5 are costing us valuable time and money with very slow speeds, downtime, not to mention frustrating our employees to the point that they do not want to use it. I've spent almost every day since the switch to SA5 dealing with the website taking forever to load, customers not loading for 30 seconds or more, maps not loading, waiting up to 5 minutes for the invoices to load so I can print them (if they ever load), error messages, frustrating conversation with Realgreen techs, and finding information (some financial) that did not transfer properly. I'm afraid of what was lost at this point.

I also feel like we are being treated like we are the problem when we have to call for Tech support. I get "No one else is having this issue" or "First I've heard of it" daily. I was even told to "Call my sales rep if you have a problem with the program". Then I get a blanket email stating that there is a problem. Some tech support is down right rude (and I don't tolerate rudeness from vendors). I'm sure the tech support staff is being hammered with upset customers, but being rude to people who are frustrated with your software just makes matters worse. One person who I have great respect for at Realgreen is Dan Wellbaum. I know I can always contact him when I have an issue I cannot get anyone else to deal with.

We are also using Mobile Live. We hosted Mobile Live because hosting through Realgreen was so unreliable. I was extremely concerned about switching back to any hosting through Realgreen. Our Mobile Live has started to have issues again and today it went down. Speaking of Mobile Live, I was told to upgrade our tablets to Samsung Tab As. So I did. Six months later I'm being told Tab As are not longer supported. So I had to go back and start buying new devices so Mobile Live would function properly. Money down the drain.

We've been a customer for over 10 years. We use SA5, the CAW, Mobile Live, AMA, credit card processing, use you guys for posting signs, invoices, door hanger bags, envelopes, and I'm sure I'm missing some other stuff. We have invested a lot in Realgreen and have trusted Realgreen over the years. I am quickly losing my trust in your company.