M DiMar

Review of Mark Hay Realty Group

Mark Hay were responsible for managing a furnished...

Mark Hay were responsible for managing a furnished rental property that I owned and I found them to be extremely inexperienced and incompetent - inspection reports were vague and left the impression proper inspections were not actually conducted at times, there were never any property condition photos taken before, during or after leases, inventory lists were not maintained, sets of keys and swipe cards weren't always recovered from the tenants and when a washing machine broke, I paid for a new one plus delivery within days only to find that the agent didn't bother to organize delivery for another couple of weeks, resulting in me having to pay the tenants laundry expenses for this period of time. I've even had some tenants contact me directly to complain about the agent so I guess there's bad service at both ends from Mark Hay's property management dept and the final straw came when the agent missed the end of a lease and allowed a tenant who had at times been in arrears with his rent to remain in the property after the lease had ended making it difficult legally to then get him out. I could go on.....After this nightmare, I changed agents and couldn't believe the difference in efficiency, competence and service and their management fees were less too! Be very careful about using Mark Hay to manage your property as it could end up being more stressful than if you'd managed it yourself.