I had some electrical issues in my commercial apar...

I had some electrical issues in my commercial apartment building. Called sme out on an emergency service call as our house electrician was not available. Sme insisted on pulling a permit to terminate building power (over $2000) and said they would have it off over an hour, 2 people would be dispatched to fix the problem and perform needed maintenance. The power was off about 20 minutes and the 1 tech they sent only changed some bad fuses. This did not fix the problem. He then said that it was the breakers and the building power would need to be shut off and another permit pulled. The tech also took on an incredibly disrespectful attitude. I told him no, and he said, he would have to fix it one way or another. Called the company, told them what happened and that I would be expecting a call back from a superior the next day. I had my house technician out and he discovered that the electrician from sme wasn't even working on the correct breaker panel, the breakers he said were bad were working properly, and the problem was cause by a LOOSE WIRE NUT in a conduit box 20 feet from the area the electrician was working and had walked by no les than 20 times. Months later the only follow up communication i receive is from their billing department wondering where their payment is. Here's my response.