Ashlie Burns

Review of Toyota of Richardson

They only care about making a sale. We were sold a...

They only care about making a sale. We were sold a truck with bald tires and one of them has wire showing (after being told they would fix it) we have two babies and they had the nerve to let us drive off like that. We got home and noticed it and called we were then told to bring it up there so they can look at it and when we got there we were told there is nothing they can do. our sales man was Ryan Boyd (he is the one who told us they would replace the bad tires) and needless to say we will NEVER refer anyone or go back here. I would put 0 stars but had to put at least one to post.

- Just to add to this post. we were told we were approved and good to go after test driving the truck we were then taken to the finance department where we sat for another 2 1/2 hours waiting to sign paperwork. My husband finally got upset and said something about walking out and then they decided to pull us into Adam Flores office to explain in all actuality we were not approved and they have convinced the owner and manager to do in house financing but we had to provide things and add a phone number to my fraud alert. At this point that was fine we just wanted to get our 1 and 4 year old out of there so they could nap. So we filled out paperwork and were told we could pick it up or they would drop the copies in the mail when the phone number was added. Then that is when we went back to Ryan and were ready to get the truck little did we know we were not going to go home in the truck that day we actually were being put in a loaner until the truck was fully inspected and safe for us to go home (WHAT A JOKE).

We finally get to go get the truck and take it home that is when everything happened with the tire issue, however I STILL HAVE NO PAPERWORK and was laughed at on the phone by Adam when i got upset about this i was then told this just got approved and that is why our paperwork is taking so long so now my question is WHY IS OUR DUE DATE STILL THE SAME?