Went in to the Pep Boys in Lake Worth, Texas yeste...

Went in to the Pep Boys in Lake Worth, Texas yesterday for a diagnostic test, after I made an appointment online for 9am. The guy at the counter was by himself and he was crazy busy. Told the guy at the counter that I definitely needed my brake lights looked at because there was a short somewhere. They never came to update me on anything; I had to go several times just to see for myself what was going on. I was concerned with how long it was talking; by then I'd been there over 4 hours! At 1pm, I told him I needed to go get my daughter from school at 3:30 and he had the audacity to tell me, "we haven't found the problem yet, so I guess we'll just put your car back together then." I was not a happy camper! I guess he heard me complaining to other customers about the long wait, so the guy came into the waiting area to tell me that they finally found the issue and it'll be just another 30 minutes or so to fix it, telling me what they found and trying to calm me down. By the time I left there, 5 1/2 hours later, they had charged me $158.99 to repair a wire and do an electrical component eval. To top it all off, he tried to tell me I needed to replace my power steering pressure hose with an estimated cost of over $300.00! No thank you! I WON'T be back!!