Nadia Komanic

Review of White Oaks Conference Resort &...

Having visited WO for almost ten years, it s so ve...

Having visited WO for almost ten years, it s so very sad to see the quality of the place decline and the costumer service subpar. The best part of the place is arriving with the most congenial bell-hops and concierge ever!! They really make the place! While the grounds are gorgeous and some of the updates are beautiful, the suites need a face lift. The spa does a fair good job... massage was very good and the scrub was quite delightful. Dinner however, and for the last three visits, at LIV has been shockingly bad with ridiculous pricing. On one occasion, with work colleagues, we waiting on a very slow night for 2 hours to get entrees only to have the tuna not palpable. On this bi-annual girls weekend, most of thought the meal was only ok. I had the striploin and was disappointed; the Keg and any other chophouse does a much finer job. When checking out and asked how our stay was, the check out attendant wasn t very warm to our general complaints. Upon check-in, we were explained credits etc and there was some miscommunication; the new reception person had erroneously provided us with promised credits and upon checkout, she wasn t going to honor the same. We ll ultimately, it didn t sit so well with my friend.
For a large institution, the customer service is lack luster. It was once exceptional and now, for our last few visits, has taken an obvious decline. Having given WO multiple chances, unfortunately, their luck has run out. We ll be looking at other venues for our bi-annual excursions. So sad. Too bad.