The Paper Fox

Review of The Kapalua Villas

I actually hate to give this "hotel" a poor rating...

I actually hate to give this "hotel" a poor rating. I'd love to give it 5 stars for the view alone, but sadly this beauty is also a bit of a beast.

The good: It does have beautiful spacious rooms and glorious ocean views. It's location was gorgeous, and the condo was fully stocked with everything you could need in the kitchen and bathrooms. The washer and dryer were such nice perks, and some of the staff was friendly and helpful.

The bad: The room was not clean when we arrived. Melted icecream was seeping from beneath the refrigerator, the floors we're sticky, there were dead roaches under furniture and dirty underwear in the bathroom. When I asked someone to come clean, they said it would cost 200 dollars, and said "We are not a hotel" even though they list themselves as such online. We knew they weren't a hotel going in, but did expect some service, including a clean room to start with. When I asked if they could at least bring me some cleaning supplies, they told me I would need to purchase them myself. They also advertise photos of pools that we didn't have access too. You only have access to 2 pools, and they are relatively small, although clean and nice. The staff is mixed as far as service. Some people were kind and helpful while others were dismissive and cold. We accidentally locked ourselves out upon departure, leaving our phones and luggage in the room. I found a good samaritan to let me use his phone to call the front desk, but no one answered, then when someone finally answered, they told me it wasn't their job. They keep strange hours, and pass the buck a lot. Then finally a grounds worker came along, but chastised us for not being out of our room by 11! We told him we tried, but our stuff is still inside! He made no eye contact, opened the door and left without a word.

The ugly: A giant scorpion creeped out from under our children's bed one night while watching a movie...try putting a 5 year old to bed after that. Roaches made several guest appearances and to top it all off, a RAT, came creeping into the room from the balcony one night. The pest problem is a big problem. Definitely keep your doors shut!

Overall our stay was amazing. But this place relies heavily on the natural beauty and location to save it, and lacks hospitality in every sense of the word.