I went to get assistance with marta card to start ...

I went to get assistance with marta card to start work. They supposedly loaded my marta card with 10 trips. Get to station nothing on card. Go back there a was greeted rudely my some man who told me to wait for it to kick in and tried to close the door in my face. Well they gave me a reciept to show marta police. I did that and thank God i made it home Today as i tried the card still nothing. I got a useless reciept to nothing