Z Mohannad

Review of ART Rotana Amwaj Islands-Bahra...

The hotel is well located and has a beautiful view...

The hotel is well located and has a beautiful view, breakfast is less than average, there are no tissue boxes inside the room and in the bathroom there are no personal hygiene tools
My low assessment is that I was delayed for three hours and they refused to register my arrival under the pretext that there is no reservation they have in the system, knowing that I am barricaded through booking and paid the full amount and I have a document proving this talk through this problem I and my wife were very upset and we took a bad first impression This place was removed due to lack of professionalism in handling and solving this problem
Mr. Lillian the French, the hotel manager, when he was called to solve these problems, did not respond and sent his assistant, Mr. Snell, who did not offer any apology or compensation for what happened.
I was not accommodated in the room until after they took more money equivalent to the value of a new night without admitting to my booking.

The hotel reception made me wait on the phone for long minutes to speak to the booking customer service
Although they are supposed to carry out the communication process.
No drink was served during the three hours waiting for my wife, knowing that we were coming from his trip and we were tired and we had proof that we had a reservation with them.
For everyone who wants to book through booking, you must be careful and take precautions. Perhaps you will not be received and you will be delayed like me and you have to hold onto the phone in order to address their partner who does not recognize him.
If you ask for water, you must pay cash and not when you check out. If you ask to pay later, you will be contacted a lot by the reception team in an unprofessional manner and your duty to pay and after 12 o'clock at night this situation happened to me and I want to sleep

I do not recommend staying in this hotel and I will not return to it