YOU WILL END UP @ A LOCAL STORE WITH A CAR APART!!...

YOU WILL END UP @ A LOCAL STORE WITH A CAR APART!!!

I have used RockAuto on 2 different repair jobs, both times I have ended up @ either a different online site or a local parts store to the correct, complete parts to finish the job.
1st job was a tune up on Honda Accord-Rock sent wrong plug wires. Upon contacting customer service I was informed I would have to buy the correct parts(incl shipping $29 min)/return the wrong parts(incl shipping $29 min) & they would provide a credit (not incl shipping). I took the $60 & bought a set of plug wires locally.
2nd job-I purchased a complete oil pump assembly & complete timing kit (total order $2) for a Toyota, during part inventory I found the oil pump box already opened & there was was no block to housing adapter incl. Contacted RockAuto, & was told that is the way Aisin sells it & they would be unable to assist with either sending me a gasket or accepting a return. Hoping this was just a mistake I called another distributor. Their pump incl the gasket. Trying to give RockAuto a chance to make it right, I asked them if they would consider working with me on shipping cost to resolved the concern. C/S informed because there is no $ in shipping, I would have to purchase my gasket separately & absorb all cost. It wasn't there problem the box was opened & the gasket was missing.