J

I replaced my alternator from one ordered by rocka...

I replaced my alternator from one ordered by rockauto. Fired up the engine and the voltage was all over the place. I let it run for a lititle and the voltage held lower then spec. There goes 4 hours. I emailed rockauto and they said I could ship it back and they replace it. So I asked what about the 8 hours of labor now. Their response was they don't cover it, each time a different representative responding. They did nothing to show appreciation of my 4 years of being a loyal customer. So now I have to be with out a vehicle for another 2 days while waiting on a replacement.

Like all the rest of the negative reviews. If you order from rockauto just hope you don't have to deal with customer service.

Comments:

No comments