Dear

Dear
Neal Kelley, Vice President/Chief Operating Officer
and
Melanie Fox, Chief Nursing Officer

As an insurance payer, I expect to receive a certain level of service in accordance with what I'm paying which is a lot, but this is not the case with this hospital.

Worst ER in Central Texas or maybe the whole state. --Minimum waiting time is two hours.
-Horrible patients service by everyone, but specially nurses and technicians. No empathy towards patients whatsoever.
-Hygiene? Forget it. The waiting lobby is cleaner than the patients room. Bloody floor and walls, dirty beds, and trash every where.
If you live in kyle and need medical attention I recommend you to look for a different alternative if you can.
I honestly think that The Department of Public Health should take a closer look at this hospital..

NOTE: The doctor on duty was AMAZING, really helpful and informative. Is a shame that he has to work in this environment.

Respectfully