We began our refi procesd in early March 2020...Di...

We began our refi procesd in early March 2020...Did all the docs and paperwork..Then after enthusiastic back and forth.. suddenly heard Nothing.. .Credit is well over 800 ..great loan to debt ratio etc..Then communication stopped. Then got a no reply email. advising in effect that due to covid ..they were working from home. backed up. etc...well ok....Then weeks later got another email advising that they closed operations....and to click on a response advising that they are working with a "trusted partner"..I clicked Yes...still nothing ..Problem is thatvthey appear to be still in business as our current mortgage is with them and the bill has a message regarding refinancing with them..I then called the number this past week and still no response...We are older and Im retired with good income and credit well over 800 as I said. .Something very fishy here. I have now started the refi process with another lender Negative 5 stars...jh