Ford has a wrong way of setting up appointment wit...

Ford has a wrong way of setting up appointment with vehicles that people use for work every day.
I asked how long will the service take and I was told half the day for an O2 censor.
So I made the appointment. When I got to my appointment the technician Steve from service ask me if I was told that there is a 2 week waiting period for check engine light service.
I replied no ! Or wouldn t of made the appointment if that was the case. I brought my van to a mechanic and they will be fixing the O2 censor by the end of the day today. I will not lose money for leaving my van here today. Galpin Ford would have lost me thousands of dollars for holding it for minimum of 2 weeks. Before they even probably work on it. My truck is a 2019 Ford transit with 33,000 miles and shouldn t be having this problem to begin with.
I will never buy another vehicle from Galpin Ford again just because of their service and warranty. And Communication